Shipping & Return Policy

UK & Rest of the World

Orders placed on a Bank Holiday will be processed the following working day. All products are shipped by DHL from our Worldwide fulfillment centres. Delivery will occur within 3-7 Days.

RETURNS

You may return opened, undamaged items within 45 days of delivery for a full refund.

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

As per our website Terms and Conditions (section 2.10) vitel.com.es goes over the statutory 14 day returns window and offer the customer a 45 day (“cooling off period”) from the date of delivery of any goods ordered online from the website to cancel any order without charge solely on the basis that any goods sent to the customers are promptly returned in the same condition as when sent, including all packaging. vitel.com.es has a right to deduct an amount from the reimbursement (or charge a consumer) if they have diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics, and function.

If you would like to return an item, please visit our returns application form page. Once the form has been filled out, you will receive a response with instructions on how to return your product within a 24 – 48 hour period. Click here to fill out the form.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Click here to fill out the form.. One of our friendly operatives will contact you with instructions on how to return your item.