When customer/s buy Vitel services/products, the purchase is covered by our 7-day money-back guarantee. If the customer/s are, for any reason, not entirely happy with our products/services, Vitel may issue a full refund after analysis and investigation on mutual cooperation with the customer. Vitel and sells devices that customers use and Vitel has thousands of satisfied customers worldwide, and the support system is second to none. That is why Vitel can afford to back its services/products with this special guarantee. To request a refund, simply contact Vitel customer support team with your contact details within ninety (7) days of availing services or purchasing products. Please include your order/invoice number (sent to you via email after placing order) and optionally please tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of services delivered. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting services. Refunds are being processed within 21 days period.
- In order to get full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase within Seven (7) days from date of receipt of items(s) at your end.
- All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you.
- Original shipping cost will deducted from the refund amount.
- If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our sales/support team and inform them at the earliest possible.
- The refund will be processed to the same account/method from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account. he products sold are covered under manufacturer’s warranty for 1 year. In case you find that the product is not working properly, after you have opened the box, we will replace or exchange the product to your satisfaction, without any questions asked within Seven (7) days. The faulty product/part has to returned back to us for replacement/repair.
Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. In case the box looks damaged or tempered with, please do not take the delivery of the product. Call or email our sales support immediately.